The Knowledge Hoarder: Why Your Best Employee Might Be Your Biggest Risk and How Business Process Management Can Save Your Business
Why Relying on One Person’s Knowledge Can Hold Your Business Back Every business has a "Brenda". The employee who knows everything. Whether it’s solving a complex problem or dealing with a difficult client, Brenda has the answers. Over time, she becomes indispensable, the go-to person for all things critical to the business. But what happens when Brenda takes time [ Read More ]